1. Where your attendance comes from
Two clocks feed one record. Whichever you use, the day ends up as a single row with your first in-time, your last out-time, your hours and a status.
- The biometric device at the office door. Punches are read from the device automatically — nobody exports a file, and you do not need to do anything for them to arrive.
- Your phone, through the Punch In / Out page. Used when you work at a site with no device, or when your company has chosen phone punching for your role.
Because both go into the same record, punching on the device in the morning and on your phone in the evening still produces one correct day.
Not everyone can punch from a phone. Mobile punching is switched on per employee. If your page shows a locked card reading "Mobile attendance is not enabled for your account", that is a setting, not a fault — speak to HR.
2. Punching from your phone
Open Punch In / Out from your home page. The page is built for a phone held in one hand, and shows four things: who you are, your work site, a live camera preview, and one big button.
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Check the work site line
It names the site you are assigned to and how far away you are right now. When you are close enough it reads inside the site. If your work station has no boundary set, it says so and you may punch from anywhere.
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Allow location and camera when the browser asks
The first time, your browser asks permission for both. Both are needed: location proves where the punch happened, and the photo proves who made it. If you refuse, the punch cannot be verified.
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Look at the camera
The preview is a live camera only — there is deliberately no option to choose a photo from your gallery, so an old picture cannot be used in place of you.
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Press the big button
It reads CHECK IN at the start of your day and CHECK OUT afterwards; the system knows which one you need next, so you cannot accidentally check in twice.
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Confirm it registered
Your in-time, out-time and status update on the same page, and the punch appears in the list below with the time and the site.
No signal? Punch anyway. If the network is unavailable the punch is stored on your phone and the page tells you how many are waiting. They are sent automatically as soon as you are back online — you do not need to punch again, and doing so creates a duplicate to be cleaned up later.
What the distance reading means
The distance shown on the page is advisory — a helpful indication while you are walking in. The decision is always made on the server when you punch, using the location your phone reports at that moment. A punch that looks close on screen can still be recorded as outside the boundary if your phone's GPS was inaccurate.
If the page says GPS accuracy ±80 m or worse, step outside or near a window for a few seconds before punching. Poor accuracy is the most common cause of a punch being marked outside the site.
3. Automatic face punch
Some employees see the big button greyed out. That means your company has put you on automatic punching: instead of you pressing anything, the page watches for a face, and records the punch when two checks both pass —
- the face in front of the camera matches the photo on your employee record, and
- your location is inside your site's boundary.
If either fails, nothing is recorded and the page tells you which one. Hold the phone at normal reading distance, with your face lit from the front rather than backlit by a window, and give it a couple of seconds.
The direction alternates by itself: your first punch of the day is an in, the next an out, and so on. You do not choose.
Face matching needs a good photo on file. If your employee photo is old, dark or low resolution, matching will fail repeatedly however well you hold the phone. Ask HR to take a new one — it is a two-minute fix that will otherwise annoy you every morning.
4. Punching away from the site
Field staff can be given permission to punch from anywhere. It is granted one employee at a time and is off by default.
When you have it, punching outside your site's boundary still succeeds, and the punch is recorded and clearly marked as remote. Nothing is hidden: your manager sees that the punch happened away from the site, which is exactly the point — the permission exists so that genuine field work is recorded honestly rather than being punched by a colleague at the office.
Without the permission, a punch outside the boundary is refused, and you should call your supervisor so the day can be recorded properly.
5. What each status means
Every attendance day carries one status. These are the words you will see, and what each of them is actually saying.
You arrived within your shift's start time plus its grace period, and stayed to the end. Nothing to do.
Your first punch was after your shift start plus the grace period. Grace is a company setting — commonly ten minutes — and it is applied automatically.
Your last punch was before your shift's end time.
Both of the above on the same day.
One punch is present and the other is missing — usually an in with no out. See section 7.
A working day with no punch at all and no approved leave.
A non-working day according to your shift's weekly off and the company work calendar. Not counted against you in any way.
"Still in" on today's report. Until you punch out, today's row has no out-time, which technically reads as Incomplete. On live reports of the current day this is shown as Still in instead — because at two in the afternoon most of the company has simply not gone home yet, and calling that a missing punch would be wrong.
Overtime
Overtime starts once you pass your own shift's working hours, not a single company-wide number. A nine-hour shift and a twelve-hour shift produce overtime at different points on the same clock, which is why two people who left at the same time may not both have earned it.
6. Checking your own record
Open My Attendance from your home page — or click the Hours this month or Days present this month tile, which take you to the same place.
The grid opens on the current month and shows one row per day: date, in-time, out-time, working hours and status. You can change the period with the date bar at the top, sort by clicking a column heading, and export the result if you need it in a spreadsheet.
Your home page also shows two pictures of the same data that are quicker to read than the grid: My hours — last 30 days, and My punctuality — last 90 days.
Check it weekly, not at month end. A missing punch is easy to explain three days later and nearly impossible to reconstruct three weeks later. Five seconds on a Sunday saves an argument in payroll week.
7. Missing punches and corrections
You forgot to punch out
The day shows as Incomplete. You cannot fix it yourself — attendance is evidence, and evidence that the subject can edit is not evidence. Tell your supervisor or HR the date and the actual time you left, and they will record the correction, which stays visible as a correction.
The device did not read your finger
Punch again immediately; a duplicate is harmless, because the day uses your first in and your last out. If it fails repeatedly, report it the same day — a device that will not read one person's finger usually needs that fingerprint re-registered.
Your punch shows the wrong site
The site recorded is the one whose boundary you were actually inside when you punched, not the work station on your employee record. If you regularly work at a different site from the one on file, ask HR to update your record — otherwise your distance readout will be wrong every day.
A whole day is missing
Check first whether it was a holiday or your weekly off, then whether you had approved leave that day. If none of those apply and you were at work, raise it with HR the same week.